FAQ
Q. How quickly will my order be shipped?
A. If the item is in stock, your order will generally be shipped with 48 hours. If there is a delay, you will be notified and given the opportunity to cancel your order or wait until it is available. If you require an item to be shipped sooner, please choose an expedited shipping. Bear in mind that orders received past noon CST cannot be shipped overnight.
Q. Do you have a catalogue?
A. We do not have catalogues as we deal with a number of suppliers and the stock is constantly changing. A catalogue would quickly become out of date.
Q. I don't see exactly what I want. Do you have other items?
A. At this time, what is on the site is all that we have in stock.
Q. How can I find out what the shipping charges will be?
A. Our shipping charges are based on the USPS and Fedex tables in accordance with your zip code. If you click on the purchase button, you will be taken to the order page screen. Below the line items is a section to indicate if you are shipping the item within or outside of Texas. After making your selection, click on the add shipping button. This will take you to a page to choose the amount of shipping based on your preference.
Q. I'm afraid to use my credit card on the Internet.
A. We use leading software for secure commerce transactions. The software encrypts your credit card number so it cannot be read as the information travels over the Internet. If you are still uncomfortable, send us an e-mail and someone will call you and take the order over the phone.
Q. I've been advised that an item is out of stock and I'll have to wait two weeks for it. When will you charge my credit card?
A. We will not charge your credit card until your order is shipped. We will verify that you still wish the item before shipping.
Q. One of the items I ordered arrived broken. What do I do?
A. Send an e-mail advising which item was broken. Fedex and UPS shipments are automatically insured. Please take the item, with all of the packing materials to their local office. They will begin the claim process. Then send us an e-mail advising of the item and when it has been verified with Fedex or UPS, we will replace the item.
Q. I wish to return an item. What do I do?
A. Send an e-mail and advise the item you wish to return. If it is within the 20 day period, we will issue you a return ticket number. This number should be sent with the item you are returning. As soon as the item has been received, credit will be issued to your credit card.
Q. The item I ordered has a defect in it. How do I return it?
A. Send an e-mail advising of the defect. Let us know if you want the item replaced or a credit. We will issue you a return ticket number. This number should be sent with the item that you are returning to ensure proper credit to your account. If you wish a credit, we will issue a credit to your credit card for the amount of the item and the cost of return shipping.
Q. I have a question that's not covered in the above. How do I get an answer?
A. Send an e-mail to: info@4specialtycheerleader.com We read our e-mail at least twice a day and will respond to you, generally within 24 hours, via e-mail or phone, depending on the circumstances.
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Thank you for shopping with us! Questions? Comments?
Helman Enterprises
403 Robbie Lee Road Magnolia, TX 77354 Phone - 281-259-5575 Fax - 281-259-9375
©1998-2008 Helman Enterprises. All rights reserved.
